Hello! I'm Angelica
Highly talented, detail oriented Project & Account Manager / Virtual Assistant with 10 years of experience working remotely (virtual) and 6 years in the BPO industry. Self-motivated and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality.
Experienced in fast-paced, virtual environments and focused on providing top level client support and developing relationships to ensure loyalty and growth.
Angelica M. Soresca
PROJECT MANAGER / ACCOUNT MANAGER / VIRTUAL & EXECUTIVE ASSISTANT
Phone:
(+63) 929-5109717
Email:
Address:
Baguio City
Philippines, 2600
EXPERIENCE
2021 - Present
ACCOUNT MANAGER
VARIANCE MARKETING
- Canadian Company
- Establish a strong professional relationship with the clients.
- Communicate the marketing campaign status and reports to clients regularly.
- Monitor and resolve campaign issues as they arise by working closely with the team.
- Handle client communications through calls, emails and Zoom or Google meetings.
2020-2021
PROJECT MANAGER
TOMEDES
- GLOBAL Company
- Analyzing customer/client needs and assigning translators on projects.
- Performing quality checks and delivering translations on time to Customer Service team.
- Coordinating various projects between Customer Service Teams and clients
- Monitoring and controlling projects status.
- Serving translators via email, chat and phone.
2015-2020
QA / RESERVATIONS SPECIALIST
PRO-RESERVATION
- US-BASED Company
- Assisting customers in making car reservations, limousine tours, wine tours and/or travel arrangements inquiries, changes and cancellations.
- Coordinating between customers and their drivers.
- Monitoring calls and making sure that all calls are answered on time.
- Performing quality analyses through monitoring agent calls.
May 2016- Dec. 2016
EXECUTIVE ASSISTANT
A2BHQ
- US-BASED Company
- Providing administrative and business support to the CEO.
- Maintain CEO’s calendar -- plan and schedule meetings, teleconferences and travel.
- Managed the CEO's schedules and communication channels. Ensure and maintain confidentiality of all communications and and documentation.
- Planning and coordinating PR initiatives, business development events, partner retreats, holiday parties and more.
DEC.2014 - FEB. 2015
APPOINTMENT SETTER
COOLPIXELS
- AU-BASED Company
- Part-time appointment setter for a sales account.
2012-2014
FINANCIAL ACCOUNT SPECIALIST
SITEL CORP.
- GLOBAL Company
- Focused on fraud analysis and customer service for a financial account.
2010-2011
ALLIED WEB DESIGNS
SALES SPECIALIST
- Sales specialist and lead generation.
- Handled complex sales opportunities through inbound and outbound phone calls and emails.
- Maintained client database
2007-2010
RESERVATIONS & MILES SPECIALIST
SITEL CORP.
- GLOBAL Company
- Assisting customers in making airline reservations, client miles account and travel arrangements inquiries, changes and cancellations.
- Airline account
JUNE 2006- FEB. 2007
ENGLISH TEACHER
May 2005-DEC. 2005
TECHNICAL SUPPORT SPECIALIST
JJANG-LISH English Language Institute
- Philippine-based Korean School
CLIENTLOGIC (SITEL)
- Assisting customers with their inquiries and computer and internet connection troubleshooting.
EDUCATION
SY 2000 - 2005
Bachelor's Degree
SAINT LOUIS UNIVERSITY
Bachelor of Science in Financial Management
SY 1996-2000
UNION INSTITUTE OF ROSARIO
- Rosario La Union, Philippines
- 1998 to 2000
High School Diploma
CABATUAN NATIONAL COMPREHENSIVE HIGH SCHOOL
- Iloilo City, Philippines
- 1996 to 1998
SY 1990-1996
Elementary School Diploma
PARAN LARUAN ELEM. SCHOOL
BAGUIO CENTRAL SCHOOL
- Tuba, Benguet
SKILLS
Close.io | Monday.com | Calendly | Microsoft Office - Advanced
ZOHO | DROPBOX | CRM Platforms
GOOGLE Sheets | Google Drive | Different Communication platforms
Effective Decision Making | Critical Thinking | Problem Solving | and Love for Continuous Learning
Time Management | Customer Service | Reliability
English - Advanced | 2nd Language
Filipino - Mother Tongue
EXPERTISE
I'M A PROJECT MANAGER
- Establishing strong professional relationships with the clients since I am the direct point of contact between the clients and the the company.
- Performing quality checks on client accounts and campaigns. Analyzing client needs and coordinating these with the team.
- Monitoring and controlling project/account status.
- Communicating with clients through different channels via email, chat, phone and meetings.
I'M AN EXECUTIVE ASSISTANT
- Providing administrative and business support to the CEO.
- Maintain CEO’s calendar -- plan and schedule meetings, teleconferences and travel.
- Managed the CEO's schedules and communication channels. Ensure and maintain confidentiality of all communications and and documentation.
- Planning and coordinating PR initiatives, business development events, partner retreats, holiday parties and more.
I'M A VIRTUAL ASSISTANT
- Handling and coordinating client back office needs
- Coordinating various projects based on the client's instructions.
- Monitoring and controlling projects status.
- Maintain and monitor communication channels via email, chat and phone. Making sure that all calls/emails/chats are answered on time.
- Performing quality analyses through monitoring agent calls.